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Order Processing Time

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a separate email notification when your order has shipped.

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Please note: Processing times may be slightly delayed during holidays, high-volume periods, or weather-related disruptions. If there are any significant delays, we will notify you via email.

Domestic Shipping Rates & Delivery Estimates

We currently ship within the United States only.

  • Flat Rate Shipping: $5

  • Free Shipping: Available on all orders over $50 (before tax and after discounts)
     

All shipments are sent via standard delivery methods unless otherwise noted. Delivery times vary by location but typically range from 3 to 7 business days after shipping.

dog with pet supplies

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become available in the carrier’s system.

Didn’t receive your package?

If you haven’t received your order within 15 days of receiving your shipping confirmation, please contact us with your order number and full name, and we’ll investigate the issue promptly.

Returns & Exchanges

We want you — and your pet — to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Return Eligibility:

  • Items must be unused, unworn, and in original condition

  • Must be returned within 30 days of delivery

  • Returns will be refunded in full minus return shipping costs

To start a return, please email us with your order number and details about the item you'd like to return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please notify us as soon as possible. Include:

  • Your order number

  • A photo of the item and packaging

  • A brief description of the issue
     

We handle these situations on a case-by-case basis, but our goal is always to find a satisfactory and fair resolution. Replacement, exchange, or full refund options may be offered depending on the situation.

Refund Timeline

Once we receive and inspect your return:

  • We’ll send a confirmation email

  • Approved refunds will be issued to your original payment method within 5–7 business days

  • Processing times may vary depending on your bank or credit card provider

Meet Us In Store or Online

If you're in the Baltimore area, stop by our store — we’d love to meet you (and your pet!). You can also explore our full product range online anytime.

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